Privacy Policy

ARK Capital Funds Limited (“ARK Capital”, “we”, “us”, “our”) is committed to providing a high level of privacy to its customers, consultants, and other affiliates in relation to the personal information collected from them. To display this commitment, we have formulated the following privacy statement for our customers’ viewing.

Collection of Personal Information

The type of information generally collected by ARK Capital includes your name, address, telephone number, facsimile number, e-mail address, and general financial information. We collect this information to perform the services you have requested, answer your queries, and for other related purposes within your reasonable expectations. We limit the collection of information to what is necessary to provide our products and services, offer new products and services, and fulfill any legal and regulatory requirements.

When you browse this website, our Internet Service Provider makes a record of your visit. Certain information about your visit is logged for statistical purposes. ARK Capital does not attempt to identify you or monitor your online activities from this information. The information is solely used for website analysis and improvement, to increase the relevance and usefulness of our products and services.

Our intention is always to collect your personal information directly from you. If for a valid reason we are unable to do so, we may involve another organization. For example, when you apply for a credit facility or in connection with the ongoing management of your ARK Capital loan(s), we may collect information, such as a credit report, from a credit reporting agency. We will not conduct any inquiries into your credit history or exchange information with other credit providers until you have completed and signed ARK Capital’s Privacy Act authority form.

Use and Disclosure of Personal Information

ARK Capital will generally use your personal information for the purpose for which it was collected and for related purposes within your reasonable expectations. Your personal information may also be used in market research and statistical studies to improve our products and services. Wherever possible, we will use de-identified information in these circumstances.

We may also use your personal information to notify you of new products and services, send surveys to you, and keep you informed of changes at ARK Capital that may affect you. If you respond to a survey or questionnaire, your responses will only be used internally to improve services and products. Sensitive information collected from you will be used and stored considerately and securely.

ARK Capital will not sell your personal information to any third parties. When engaging external marketing or research service providers, these providers will be required to sign confidentiality agreements. We will only engage other organizations where we are assured they share our commitment to protecting your personal information. They will only use personal information disclosed to them by ARK Capital for the specific purposes provided.

We will only disclose your personal information to another organization where we have obtained your consent in writing, orally, or implied from your dealings with us, or where required by law.

Personal Information Quality

Our goal is to ensure that your personal information is accurate, complete, and up-to-date. To assist us, please contact us if any details you have provided change. If you believe the information we have about you is not accurate, complete, or up-to-date, please contact us, and we will use reasonable efforts to correct it.

Personal Information Security

ARK Capital is committed to keeping the data you provide secure and will take reasonable precautions to protect your information from loss, misuse, or alteration. By law, we are required to hold certain information about you for a specific period, even after you are no longer an ARK Capital customer. After that time, your personal information will be thoroughly and safely destroyed.

We may retain certain information about you required for a purpose of which you are aware. When that information is no longer needed, it will be destroyed or de-identified.

Access to Personal Information

You are entitled to request access to the personal information we hold about you. Basic information such as your name, address, and contact details can be provided easily, but more detailed requests may require a retrieval fee and take up to 30 days to fulfill. If we cannot fulfill your request, we will explain why. To access your information, please write to the address listed below.

Cookies

A “cookie” is a piece of information sent by an Internet website to your browser when you access the site. Cookies can indicate to a website that you have visited before and record what parts of a site you visit. Cookies do not identify individual users but allow identification of browser type and ISP.

There are two types of cookies: “persistent” and “session-based.” Persistent cookies track your journey through a site and do not contain personal information. Session-based cookies are short-lived and used for authentication during secure sessions, expiring once you close your browser. Most browsers can refuse cookies or delete them, but this may affect access to some website areas.

Online Security

Our website uses encryption to enhance your privacy and security online. When logging into secure areas, you may need a unique username and password. Ensure these are secure and not written down. If you forget your details, contact us immediately. Despite best practices, information transmitted via the internet cannot be guaranteed as entirely secure.

Links

The ARK Capital website may contain links to external sites. Once you click on these links, you are no longer covered by ARK Capital’s privacy statement.

Amendments to this Privacy Statement

We may amend this Privacy Statement over time, adhering to any legislative requirements. Updates will be posted on our website.

Promotional Material

If you do not wish to receive promotional materials, updates, or surveys from ARK Capital, contact us at the address below, providing your name, contact details, and relevant information to remove your details from our lists.

Email: [email protected]

Mail: ARK Capital Funds Limited, Level 7, 33 Stewart St, Richmond VIC 3121

For further inquiries, you can also contact the Federal Privacy Commissioner at the Office of the Australian Information Commissioner, Level 5, 95 Pitt Street, Sydney NSW 2000.